Privacy Policy

1. Overview

Leads Collective ("we", "us", "our") is an Australian property-focused performance marketing business that connects consumer property enquiries with the professionals equipped to help. This Privacy Policy explains how we collect, use, store, disclose and protect personal information, and how we handle it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to leadscollective.com.au and any related services we provide. Effective date: 22 July 2026.

2. Information we collect

We collect personal information that you provide directly through our enquiry forms and communications, which may include your name, business or company name, email address, phone number, property vertical of interest, target geography, estimated lead volume, preferred delivery method and any message you send us. When you use our website we may also automatically collect technical information such as your IP address, browser type, device information, pages visited and referral source through cookies and similar technologies.

3. How we use your information

We use personal information to respond to your enquiry and provide a relevant proposal, to deliver and manage our lead-generation services, to verify and match enquiries with suitable professionals, to communicate with you about your account or enquiry, to improve our website and services, to meet our legal and regulatory obligations, and, where you have consented or where permitted by law, to send you marketing communications. You may opt out of marketing communications at any time.

4. Disclosure of information

Where our services involve matching a consumer enquiry with a professional, relevant enquiry details may be disclosed to the approved professional receiving that lead. We may also disclose personal information to service providers who support our operations (such as hosting, CRM, analytics and communication platforms), to our professional advisers, and to regulators or law enforcement where required or authorised by law. We do not sell personal information. Some of our service providers may store or process data outside Australia; where this occurs we take reasonable steps to ensure your information is handled consistently with the APPs.

5. Cookies and analytics

We use cookies and similar technologies to operate the website, remember your preferences, measure performance and understand how the site is used. You can control cookies through your browser settings. For more detail, please see our Cookie Policy.

6. Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law, after which it is securely deleted or de-identified.

7. Your rights and choices

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. You may also withdraw consent to marketing at any time. To make a request, please contact us using the details below. We will respond within a reasonable period and in accordance with our obligations under the Privacy Act.

8. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with its effective date. We encourage you to review it periodically.

10. Contact us

For any questions about this Privacy Policy or how we handle your personal information, contact us at contact@leadscollective.com.au.